Terms and Conditions

Te Koi the Lodge is a non smoking environment

This (Website)is owned by Te Koi Holdings Limited trading as "Te Koi The Lodge At Bronte"("Te Koi").  Your  use of  this  website  is  governed  by these  Terms  of  Use. By accessing and browsing this Website you agree to be bound by these Terms of Use.

1. Definitions

1.1 In these Terms of Use, unless the context otherwise requires:

(a) (Fees) means the fees payable for Products or Services as displayed on this Website from time to time.

(b) (Intellectual Property) includes the design of, and all content appearing on this Website, trade marks (including logos), domain names, copyright, rights in computer software, databases and lists, confidential information, know-how and trade secrets and manuals, whether registered or unregistered.

(c) (Organisation) means an organisation on behalf of whom has access, or use, of this Website is made.

(d) (Products) means the products you may obtain through his Website from time to time.

(e) (Services) means the services you may obtain through this Website from time to time.

(f) (User name) means a form of identification a user or Organisation of this Website may use, together with a password, to gain access to certain parts of this Website and certain information on this Website, which is accessible only by that user or Organisation.

(g) (you) means:

i. Any person who accesses and uses this Website; and

ii. Where an individual accesses or uses this Website for or on behalf of an Organisation, the Organisation for on whose behalf such access or use is made.

1.2 Reference to (your) has a corresponding meaning.

1.3 Where the context permits, reference to a "person"includes an individual, firm, company, corporation or unincorporated body of persons, any public, federal, state, territorial or regional authority, any government, and any agency of any government or of any such authority.

2. Authority to Bind Organisation

2.1 If you are accessing or using this Website for or on behalf of an Organisation, you warrant that you have the appropriate authority and power to do so on behalf of the Organisation and are authorised to accept these Terms of Use on behalf of the Organisation.

3. Right to Use Website and Content

3.1 You may access, view and print the content on this Website provided you use that content only for informational and non-commercial purposes.

4. Purchase of Products and Services

4.1 If you wish to purchase any Products or Services directly through this Website or make any other payment to Te Koi through this Website, you will be required to  agree to, and comply with Te Koi's terms and conditions of sale relating to such Products or Services and TeKoi's Payment Terms covered in section 5 below.

4.2 Te Koi reserves the right to amend any Fees from time to time and to adjust any Fees recorded on this Website if the Fees recorded are incorrect.

4.3 All Fees are in New Zealand dollars and are inclusive of GST (being tax levied in accordance with the Goods and Services Tax Act 1985) unless otherwise specified.

5. Payment Terms and Cancellation Policy

5.1 By booking accommodation online through Te Koi you (the Customer) agree to the following terms and conditions:

(a) Rooms may be "held" at no charge for a maximum of 7 working days and then must be confirmed with a deposit payment of 10%.

(b) Deposit payment is refundable if cancelled more than 60 days out from the date of stay.

(c) All bookings at 'Te Koi the Lodge" must be paid in full 30 days prior to the date of stay.

(d) Cancellation more than 60 days out from the date of stay - 10% deposit will be fully refunded.

(e) Cancellation within 60 days from the date of stay - 10% cancellation fee (loss of deposit).

(f) Cancellation within 30 days from the date of stay - cancellation fee of 100% will be charged.

We strongly advise guests to take out travel insurance to protect themselves against unexpected changes to their travel plans.

5.2 Festive Season Bookings Policy

Festive season date range is 15 December to 15 January:

(a) 40% deposit at the time of reservation, non refundable.

(b) Payment in full 60 days out from the date of stay.

(c) Cancellation within 90 days from the date of stay - cancellation fee of 40%.

(d) Cancellation within 60 days from the date of stay - cancellation fee of 100%.

5.3 Group Bookings Policy

Bookings of 4 or more Villas or Suites:

(a) In accordance with clause 5.1.

(b) Cancellation more than 90 days out from the date of stay - cancellation fee of 40%.

(c) Cancellation within 60 days from the date of stay-cancellation fee of 100%.

5.4 Policy for Exclusive Use of the Lodge

Applies to all reservations for exclusive use of the Lodge including weddings and events:

(a) 40% deposit at the time of reservation - deposit is non-refundable.

(b) Payment in full 60 days prior to the date of stay.

(c) Cancellation within 90 days from the date of stay -loss of deposit.

{d) Cancellation more than 90 days from the date of stay - cancellation fee of 60%.

(e) Cancellation within 60 days from the date of stay - cancellation fee of 100%.

6. Payment and Guarantee Policy for all Rates and Packages

6.1 All reservations must be guaranteed with a valid credit card at the time of reservation. The credit card provided is used to guarantee the reservation only. Payment will not be taken from the card unless required under the terms of the Cancellation policy of your reservation.

6.2 Guests are required to provide a security deposit at check-in by credit card or cash, to guarantee payment of any incidental charges. This may be in the form of a credit card authorisation, or a refundable deposit made in cash or by debit card charge. Cheques are not accepted.

6.3 Te Koi reserves the right to cancel your reservation if you are unable to comply with this policy. Te Koi reserves the right to waive the bond requirement at its discretion.

7. Arrival and Departure

7.1 Check-in time is from 2pm.

7.2 If you require an earlier check-in please advise us at the time of your reservation, although we do not guarantee early arrivals we will endeavour to offer a suitable room if available. Please advise your approximate arrival time when making you reservation.

7.3 Photo ID must be produced upon check-in to verify reservations.

7.4 To guarantee early check-in, please book your room to include the night before you arrive and you will be billed accordingly.

7.5 Check-out time is before 1Oam.

7.6 Late check outs are not guaranteed and must be pre-arranged.

7.7 If you would like a late check-out, please request it from reception at the time you check-in. A charge may apply subject to the availability of rooms.

7.8 Late check-out is at the discretion of reception staff.

7.9 In busy times Te Koi reserves the right to charge a late departure fee. This is based on an hourly charge.

7.10 A full nights charge will be applied if you extend your departure beyond 2pm.

8. Child Policy

8.1 Persons under the age of 18 years may not occupy a room on their own unless accompanied by parents or legal guardian staying in a separate room that have given permission and accept full and final responsibility.

9. Miscellaneous

9.1 All rates are (room only) unless otherwise stated.

9.2 All rates are subject to change.

9.3 Rates are inclusive of 15% GST.

9.4 Te Koi lodge is a non smoking environment.

9.5 No animals are permitted except for working assistance dogs (Guide and Hearing Assistance dogs only).

9.6 Any damage to the room or property may be charged to the credit card provided, or billed to the guest and may include loss of income if applicable.

9.7 Te Koi accepts no responsibility to amend your reservation due to transport delays/closures/cancellations. i.e airport, ferry, or road closures due to bad weather. The onus is on you to contact Te Koi to avoid the above penalty fees.

9.8 We may make available a link to a third parties website. The linked sites are not under our control and therefore we accept no responsibility for the contents of any linked site. We provide the links to you for convenience and this is in no way subject to our privacy policy.

9.9 The terms and conditions on this website override any third party arrangements at the discretion of Te Koi's management.

9.10 We operate a secure data network. The online reservation process is secured using the Res Books system. This is to prevent anyone from intercepting your credit card details during transmission via the internet. Your credit card details will never be sent in an email or transmitted by any means other than through Res Books.

9.11 You may be asked to produce proof of your Identity in order to check-in. This is in the interests of safety and security of our lodge and guests.

10. Non payment

10.1 In the event of non-payment of any monies owed not paid in accordance with the above terms and conditions after departure the signatory of the registration card (legally binding contract), or otherwise contracted person, shall pay any amounts due plus interest on monies owed from the due date until actual payment. The contracted person also pays all costs, court costs and collection fees incurred by enforcing its rights.

11. Your Responsibilities Regarding the Use of the Website

11.1 You agree to use this Website only for the purpose for which it is being provided.  You agree not to use this Website for any improper, injurious, offensive or unlawful purposes. You agree not to damage or disrupt this Website.

11.2 You are responsible for making your own assessment of the suitability of this Website and the Products, Services and information available from this Website, for achieving your purposes.

11.3 You are responsible for any actions you take based on Products, Services or information obtained through this Website, and all outcomes resulting from your use of those Products, Services or information.

11.4 You are responsible for providing all technology, hardware, software and telecommunication facilities in order to access and use this Website.

12. Intellectual Property

12.1 All Intellectual Property on this Website is owned by Te Koi, or content suppliers for Te Koi. No part of this Website maybe:

(a) distributed or copied for any commercial purpose, nor incorporated in any other work or publication (whether in hard copy, electronic or any other form); or

(b) resold, published, copied, reproduced, transmitted or stored (including in anyother website or other electronic form) except that you may print, or download to your hard drive, extracts from the Website only for informational and nonĀ­ commercial purposes use; or

(c) without express prior written permission of Te Koi or, in the case of content owned by a Te Koi partner or content suppliers for Te Koi, therelevant Te Koi partner or content supplier's express prior written consent.

13. Content

13.1 Te Koi has endeavoured to ensure the content published or displayed on this Website is accurate. The placement of any advertisements on this Website does not constitute the recommendation or endorsement of the advertisement by Te Koi.

13.2 Although Te Koi has endeavoured to ensure the content on this Website is current, accurate and complete, Te Koi does not guarantee that such content will be current, accurate or complete when you access it. Te Koi will take action,  within  a reasonable period of time, to correct any error or inaccuracy which is brought to the attention of Te Koi.

14. Disclaimer

14.1 The information provided on this Website is for general guidance only. Users of the information contained on this Website must make their own assessment of the suitability and appropriateness of the Products, Services and information for their particular use. Te Koi rooms may differ from actual images shown. Configurations may be different depending on room location.

15. All Liability Excluded

15.1 To the extent permitted by law:

15.2 all warranties, representations and guarantees {whether express, implied  or statutory) are excluded, including without limit, suitability, fitness for purpose, accuracy or completeness of this Website or the content on, or accessed through, it, or any Products or Services obtained from the Website; Te Koi will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this Website,  or   the   content  on,   or    accessed   through,    this    Website;   and Te Koi will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with any Products or Services obtained from this Website.

15.3 If the New Zealand Consumer Guarantees Act 1993 applies, you may have rights or remedies which are not excluded or limited by the above. If you are using this Website or its content for business purposes, the above exclusions and limits will apply and the New Zealand Consumer Guarantees Act 1993 will not apply.

15.4 The exclusions and limits set out in these Terms of Use will also operate for the benefit of Te Koi's partners, relevant suppliers, licensors and agents of Te Koi which Te Koi uses to provide the Website.

16. Indemnity

16.1 You agree to indemnify Te Koi, Te Koi Partners, relevant suppliers, licensors and agents of Te Koi in respect of any loss, damage, cost or expense (including reasonable enforcement costs, whether incurred on a solicitor and own client base or otherwise) suffered or incurred by Te Koi as a result of any inaccurate or incomplete information provided by you to Te Koi or any breach by you of any of your obligations under these Terms of Use or any other applicable terms and conditions for other services, promotions or competitions on this Website (including any acts or omissions of your employer, contractors or agents).

17. Hyperlinking

17.1 If you wish to link to any part of this Website, you must obtain the prior written  consent of Te Koi. Te Koi reserves the right to prohibit links to this Website and you agree to remove or cease any link upon request from Te  Koi.  You may not frame any part of the material on this Website by including advertising or other revenue generating material.

18. Third Party Websites

18.1 This Website may contain links to third party websites. These websites have not been prepared by and are not controlled by Te Koi. They are provided for your convenience only, and do not imply that Te Koi checks, endorses, approves or agrees with third party websites this Website links to.  To the extent permitted by law, Te Koi has no liability in respect of any third party websites this Website links to.

19. Privacy Notice

19.1 This Privacy  Notice  applies to  the property  owned and  managed by Te Koi. It explains how we use the personal information we collect from you.

What information do we collect about you?

We collect information about you when you book and use a lodge room or purchase goods or services from us, and when you use our website. We also  collect information when you enter competitions or provide feedback to us on the service we have provided to you.

How will we use the information about you?

We use the information we collect from you so that we may provide you with lodge accommodation, meals and other goods and services. We may also use the information we have collected to send you communications about our lodge and special offers. We also use the information to help us develop our services and best serve you.

Who do we share your information with?

Te Koi does not share or sell your personal information to other companies but does use other companies to process your personal information on Te Koi's behalf. Some of those companies may be based outside of New Zealand.


Te Koi takes its responsibility for securing your personal information seriously. We ensure that those companies who help process the information we have collected from you also meet the standards we apply to securing your information.

Access to your information and correction

You have the right to request a copy of the information we hold about you. Please email Te Koi to request a copy of your information. Should the information we hold about you be incorrect, you may request we correct or delete that information.

Changes to our Privacy Notice

Te Koi regularly reviews its Privacy Notice and as a result may amend it. Any updated Privacy Notice will continue to be available on this page. The Te Koi Privacy Notice was last amended on 3 May 2018.

20. Cookies

20.1 Te Koi may use "cookies" to provide you with access to tailored information and services on this Website, and to serve you better when you return to it. A cookie is a small data file that the Website sends to your browser, which may then store it on your system for later retrieval by the Website. Cookies track your  movements through different websites; they do not record any other personal information about you. Cookies are widely used on websites to help with navigation and to help personalise your experience when you visit awebsite.

20.2 Te Koi may use non-personalised statistics about the use of this Website to continually improve it and improve customer service. These statistics do not  comprise personal information.

21. Compliance with Law

21.1 You agree that you will at all times comply fully with all relevant laws, ordinances,rules, regulations and orders of all relevant regulatory bodies in relation to any of the Products, Services or information made available to you through this Website.

22. Amendments

22.1 Te Koi may amend these Terms of Use from time to time so you should check and read these Terms of Use regularly. By continuing to use this Website after any such amendment, you are deemed to have agreed to the amended terms of use.

23. Jurisdiction and Governing Law

23.1 This Website and content have been prepared in accordance with the requirements of New Zealand law. These Terms of Use and any matters or disputes connected with this Website will be governed by New Zealand laws and will be dealt with by New Zealand courts.

24. Contacting Us

24.1 If you have any questions or concerns in relation to the Website or these Terms of Use, please contact us.